Welcome to James Bennett
Australia's leading, local library supplier, we are known for our advanced print and digital acquisitions and collection development services. Our order management system - James Bennett Online - is tailor-made for libraries in Australia and New Zealand.
We have earned a reputation for fast, professional service, but what makes us really proud is our long history as the tech savvy partner of public libraries.
Since 1964, when our founder, James Bennett, personally delivered books to libraries in his old blue VW, our focus has been on building strong relationships with local librarians, and local and international publishers and distributors.
Today, our powerful profiling tools and expert buyers will enhance your selection decisions. Our unmatched global resources, shelf-ready delivery and technical innovation make James Bennett your library's essential partner.
Why Choose James Bennett
We are the library vendor of choice in the Australasian marketplace. Here are just some of the reasons to choose James Bennett as your library supplier:
- Global reach - local service
- Competitive and flexible terms for customers
- Speed of supply - the right book at the right price in the quickest timeframe
- Expertise in working collaboratively with libraries on profiling & selection services
- Single representation for consistency and knowledge of your library workflows
- Proven track record in workflow development and liaising with libraries to streamline their supply chain
- Full service supplier
- Experienced and professional staff
- No compromise in quality, range, or price
Committed to Quality
James Bennett Pty Limited is committed to providing customers with a comprehensive and innovative range of acquisitions solutions.
Our aim is to excel in the design and delivery of library products and services by
- establishing customer relationships that promote efficiency, reliability and value for money;
- embracing technology, planning for the future and a willingness to respond to and manage change;
- committing to continual improvement and a quest for excellence;
- investing in and motivating our people through training and development initiatives and rewarding effort and innovation;
- being responsible, conscientious and diligent members of the wider library community.
Our goal is to be the supplier of choice, exceeding customer expectations and achieving distinction in an ever changing and challenging knowledge services environment.
Our scope of certification reads "The supply of books and multimedia, and associated services to libraries and other customers". Since 1997, James Bennett has maintained effective quality controls meeting the requirements of ISO 9001 and through innovation in delivery James Bennett can be counted on to provide unparalleled service to your library.
Our Mission
We provide effective solutions for the acquisition of published materials, bringing together content and discovery tools that allow libraries to give their patrons a dynamic and vibrant local centre with access to the wider world, enriched by reading and learning, and inspired by knowledge and ideas.
Our Vision
James Bennett has a strong foundation as an organisation: we are customer centric, our systems are leading edge, and our team is skilled and motivated. Our vision is to be the leading supplier of innovative, cost effective library solutions in Australia, New Zealand and the wider Asian market.
Our Purpose
James Bennett enriches lives by connecting people to books, music and movies through our passionate team and innovative services.
Our mission statement is what we do. Our values are how we do it.
Our purpose statement explains why we do what we do. The purpose statement is our reason for being in business and defines our culture. What we do as a company impacts so many people in a positive way. At the core of our business, we provide products that bring joy and enrich lives.
Our Values
Values are more than just words at James Bennett.
Our values form the foundation of our relationships with our customers and each other. We put our customers first and aim to deliver exemplary service and the highest quality products.
- We have integrity, which means doing the right thing, being transparent and taking pride in our work.
- We are accountable, keeping our promises and taking responsibility for our actions.
- We act with respect, treating customers and colleagues with kindness and courtesy, and valuing our diversity.
- We strive for excellence, to consistently be the best supplier to our customers.
- We believe in teamwork and placing our customers at the heart of what we do, every day.
- We actively explore better ways to deliver the most efficient outcomes to our customers.
