Company Information

James Bennett has been supplying the library market since 1964. We are a progressive company, welcoming new technologies that benefit the developing needs of our customers.

James Bennett supplies a wide range of commercial, non-commercial, government and specialist publications from Australia, New Zealand, Asia, the South Pacific, Europe, the UK and the US. It is our policy to source titles from publishers and distributors (Australian and overseas) that offer the best service including speed of supply, pricing, customer service and local Australian knowledge. Where local stock or competitive supply of stock is not available, we will source from overseas and offer consolidated airfreight shipments from the UK, NZ and US on a weekly basis.

In addition to this, we are also the agents for a number of prestigious university presses, as well as library science, reference and art publishers. The following are lists of publishers that regularly supply James Bennett:

List of Core Publishers (PDF Download 346KB)
List of Agency Publishers (PDF Download 590KB, April 2008)

Product Range

We can supply the following range of materials, at all readership levels:

Adult Fiction & Non-Fiction
Children’s Fiction & Non-Fiction
Large Print Material
Reference Materials
Electronic Resources
Multimedia including talking books, videotapes, audiotapes, DVDs, CDs, CD-ROMs

James Bennett's Mission Statement:

”To provide our customers with effective solutions for the acquisition of published materials.”

Quality Policy

James Bennett Pty Limited is committed to providing customers with a comprehensive and innovative range of acquisitions solutions.

Our aim is to excel in the design and delivery of library products and services by:

Establishing customer relationships that promote efficiency, reliability and economy;
Embracing technology, planning for the future and a willingness to respond to and manage change;
Committing to continuous improvement and a quest for excellence;
Investing in and motivating our people through training and development initiatives and rewarding effort and innovation;
Being responsible, conscientious and diligent members of the wider library community.

Our goal is to be the supplier of choice, exceeding customer expectations and achieving distinction in an ever changing and challenging knowledge services environment.

Vision

To build a profitable and growing organisation on a solid base of:

Customer focus
Innovative product and information distribution
Effective management of a skilled and motivated workforce

Values

Excel at meeting internal and external customer expectations
Produce quality results in everything we do
Ensure we treat all people we contact with consideration and respect
Communicate and share information in an open and honest manner
Endeavour to continually learn and adapt to the changing environment
Involve all those affected when making decisions
Deal honestly and with integrity in all our contacts internally and externally

Customer Service

Customer service is our number one priority at James Bennett;
Please click here to view our Customer Service Charter (42KB PDF).
Please click here to view our Customer Complaints Policy (55KB PDF).

Returns Policy

Please click here to view our Returns policy.

ISO 9001 Certification

James Bennett has embraced the ISO 9000 principles and we have implemented effective quality management system controls for over a decade. We have been certified as meeting the requirements of ISO 9001 by SGS Systems & Services Certification Pty Ltd since February 1997.

The scope of this certification is “The supply of books and multimedia, and associated services to libraries and other customers.”